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Resume Templates

Template 1

[Street Address]

[City, ST ZIP Code]

[Telephone]

[Website]

[Email]

Your Name

Objective

Check out the few quick tips below to help you get started. To replace any tip text with your own, just click it and start typing.

Skills & Abilities

On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click.

Need another experience, education, or reference entry? You got it. Just click in the sample entries below and then click the plus sign that appears.

Looking for a matching cover letter? All you had to do was ask! On the Insert tab, select Cover Page.

Experience

[Job Title, Company Name]

[Dates From - To]

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

[Job Title, Company Name]

[Dates From - To]

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Education

[School Name-Location-Degree]

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.

Communication

You delivered that big presentation to rave reviews. Don't be shy about it now! This is the place to show how well you work and play with others.

Leadership

Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You're a natural leader-tell it like it is!

References

[Reference Name]

[Title, Company]

[Contact Information]

Template 2

, ..

[Your Name]

Objective

Skills

[Skills you possess]

Accomplishments

[Accomplishments/results]

Experience


[Dates of employment]
[Company Name]
[City, ST]

[Job Title]
     [Job responsibility/achievement]

     [Job responsibility/achievement]

     [Job responsibility/achievement]


[Dates of employment]
[Company Name]
[City, ST]

[Job Title]
     [Job responsibility/achievement]

     [Job responsibility/achievement]

     [Job responsibility/achievement]


[Dates of employment]
[Company Name]
[City, ST]

[Job Title]
     [Job responsibility/achievement]

     [Job responsibility/achievement]

     [Job responsibility/achievement]

Education

[Dates of attendance]
[School Name]
[City, ST]

[Degree Obtained]
     [Special award/accomplishment or degree minor]

References

References are available on request.

Template 3

Your Name
Address

Phone No
Email Id

Experience

Customer Services Specialist
Brand Buys, Saratoga Springs, NY
May 2010 - Present

  • Assist customers with returns, purchasing store protection plans and service packages.
  • Scheduling in-home services via online interface.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
  • Assist with new employee training including store policies, services, financing options and register operations.

Customer Service Assistant
Saratoga Springs City Hall , Saratoga Springs, NY
September2007 - May 2010

  • Assist clientele as they enter office and via phone.
  • Perform filing, data management, drafting and editing short office memos.
  • Assist with all other office administrative duties.

Office Assistant
Skidmire College , Saratoga Springs, NY
September 2006 - May 2010

  • Inputting data, office errands, internship and alumni updates.
  • Scheduling appointments and assisting students register and find information.

Education

Hunter College
May 2006
Bachelor of Arts in English, department honors

Skills

  • Experience with maintaining office budget
  • Ability to work with several operating systems, including Windows, Mac OSX and Linux

Template 4

Your Name
Address
Home: Phone No
Email id


CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER SETTINGS


Polished, professional customer service rep offering:

  • 10 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

Customer Service Representative
5/2005-Present, ABC Utility Company, Hartford, CT

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Customer Service Agent
2/2001-5/2005, DEF Insurance Company, Hartford, CT

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.

Key Accomplishments:

  • Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability.
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.

EDUCATION

4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CT

Completed five 4-hour modules of customer service training. Topics included how to:

  • Greet transfer and hold calls
  • Build rapport, listen, clarify and manage conversational flow
  • Manage upset customers, conflicts and challenging situations
  • Deliver outstanding service, exceed expectations and build long-term loyalty
  • Work in teams and in a self-directed environment

9/1996-6/2000, XYZ High School, Hartford, CT


SKILLS

Skill Name

Skill Level

Last Used/Experience

Customer Service

Expert

Currently used/10 years

Call Center Service Operations

Expert

Currently used/10 years

Complaint Handling/Dispute Resolution

Expert

Currently used/10 years

Sales Lead Generation

Expert

Currently used/10 years

Data Entry/Records Management

Expert

Currently used/10 years

Multiline Phone Use

Expert

Currently used/10years

MS Word, Excel and Access

Intermediate

Currently used/8 years


ADDITIONAL INFORMATION

  • Willing to relocate
  • Willing to travel up to 25% of the time

Template 5

Your Name


[Street Address], [City, ST ZIP Code]

[phone]

[e-mail]

CUSTOMER SERVICE PROFESSIONAL

Profile

 * More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

 * Possess solid computer skills.

 * Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.

 * Ability to train, motivate, and supervise customer service employees.

 * A team player, acknowledged as "Total Quality Customer Service Professional."

 * Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

 * Increased customer retention by 19%, from 72% to 91%.

 * Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.

 * Proactive planning led to notable increase in morale in all departments.

 * Created customer satisfaction survey, drastically reducing potential problems.

Employment

  Wide World Importers, Newport, RI

1995 - Present

Customer Service Representative

 * Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for more than 3,800 individual and corporate accounts.

 * Support sales reps in opening new accounts and upgrading existing service.

 * Quickly and effectively solve customer challenges.

 * Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Michael Sean Ray, Public Speaker, Newport, RI

1990 - 1995

Client Support

 * Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals.

 * Instrumental in igniting revenues from $58K in 1990 to $686K in 1995.

 * Received Red Ribbon Award from National Speakers Bureau for outstanding work.

 * Helped position Ray to land VP position with national seminar group.

Education

Elm Tree Junior College, Providence, RI

1990

Associate of Arts: Communications & Public Relations

References Furnished Upon Request

Template 6

Your Name

[Address, City, ST ZIP Code] | [Telephone] | [Email]

Summary

Check out the quick tips below to help you get started. To replace tip text with your own, just click it and start typing.

Computer Skills

Languages

 * Need another skills, experience, or education entry? You got it. Just click in the last sample entry for the section you need and then click the plus sign that appears.

Software

 * On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click.

Experience

[Dates]

[Job Title], [Company]

 * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

[Dates]

[Job Title], [Company]

 * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Education

[Dates]

[Degree Earned], [School]

[Dates]

[Degree Earned], [School]

Template 7

??Your Name

[Address, City, ST ZIP Code] | [Telephone] | [Email]

Objective

 * Check out the quick tips below to help you get started. To replace tip text with your own, just click it and start typing.

Education

[Degree] | [Date Earned] | [School]

 * Major: [Click here to enter text]

 * Minor: [Click here to enter text]

 * Related coursework: [Click here to enter text]

[Degree] | [Date Earned] | [School]

 * Major: [Click here to enter text]

 * Minor: [Click here to enter text]

 * Related coursework: [Click here to enter text]

Skills & Abilities

Management

 * Need another experience or education entry? You got it. Just click in the second sample entry for either and then click the plus sign that appears.

Sales

 * On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click.

 * Looking for a matching cover letter? All you had to do was ask! On the Insert tab, select Cover Page.

Communication

 * You delivered that big presentation to rave reviews. Don't be shy about it now! This is the place to show how well you work and play with others.

Leadership

 * Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You're a natural leader-tell it like it is!

Experience

[Job Title] | [Company] | [Dates From - To]

 * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

[Job Title] | [Company] | [Dates From - To]

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Template 8

Your Name

Address * Phone No

CELL No * E-MAIL id

PROFILE Lorem ipsum dolor sit amet, consectetur adipiscing elit.

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EDUCATION Bachelor of Arts

Impressive University, Ivy League, NY 12345

Graduated 2006

SKILLS Certification 1 Fancy Software 1 Software 2

Fancy Software 2 Fancy Software 4 Software 5

EXPERIENCE Company 1

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Company 2

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Internship

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1234 Main St * Anytown, State * 123456 * CELL (123) 555-5555 * E-MAIL j.smith@johnsmith.com

Template 9

Your Name | Account Supervisor

Phone No

Email id

Website Name if any

SENIOR ACCOUNT SUPERVISOR 2006-Current, Reputable Company

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* feugiat magna congue. Etiam vulputate condimentum venenatis.

* Nullam metus elit, tincidunt vel vulputate et, condimentum

JUNIOR ACCOUNT SUPERVISOR 2004-2006, Reputable Company

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* eleifend vel magna. Praesent imperdiet est at nibh tempor id

* feugiat magna congue. Etiam vulputate condimentum venenatis.

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ACCOUNT ASSISTANT 2002-2004, Reputable Company

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ACCOUNTS OF NOTE

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SKILLS

* Janan Account Tracker Pro

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BA, ACCOUNT SUPERVISING 1998-2002, Reputable University

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Template 10

Your Name

Address

Phone: No ? Mobile: No ? E-mail: Email id


SUCH AND SUCH CERTIFIED TECHNICIAN SPECIALIST

5 Years Experience in the Industry's Most Competitive Firms


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  • Dolor elit
  • Nulla nec dul
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Experience Highlights

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Work History

Your Position Title

Roosevelt, Inc. - Boston, MA, 2009-2011

Your Position Title

Roosevelt, Inc. - Boston, MA, 2009-2011

Education

Such and such certification, course 1-8

Valley Village School of Such and Such, 2010

BS, Mathematics

Florida State College, Miami Florida, 2009