Resume Templates

Template 2

, ..
[Your Name]
Objective
Skills
[Skills you possess] Accomplishments
[Accomplishments/results] Experience
[Dates of employment]		[Company Name]	[City, ST]
[Job Title]      [Job responsibility/achievement]      [Job responsibility/achievement]      [Job responsibility/achievement]
[Dates of employment]		[Company Name]	[City, ST]
[Job Title]      [Job responsibility/achievement]      [Job responsibility/achievement]      [Job responsibility/achievement]
[Dates of employment]		[Company Name]	[City, ST]
[Job Title]      [Job responsibility/achievement]      [Job responsibility/achievement]      [Job responsibility/achievement]
Education
[Dates of attendance]	[School Name]		[City, ST]
[Degree Obtained]      [Special award/accomplishment or degree minor]
References
References are available on request.

Template 3

Your Name
Address
Phone No
Email Id

Experience

Customer Services Specialist
Brand Buys, Saratoga Springs, NY
May 2010 - Present

• Assist customers with returns, purchasing store protection plans and service packages.
• Scheduling in-home services via online interface.
• Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
• Assist with new employee training including store policies, services, financing options and register operations.

Customer Service Assistant
Saratoga Springs City Hall , Saratoga Springs, NY
September2007 - May 2010

• Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties.

Office Assistant
Skidmire College , Saratoga Springs, NY
September 2006 - May 2010

• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments and assisting students register and find information.

Education

Hunter College
May 2006
Bachelor of Arts in English, department honors

Skills

• Experience with maintaining office budget
• Ability to work with several operating systems, including Windows, Mac OSX and Linux

Template 4

Your Name
Address
Home: Phone No
Email id

CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER SETTINGS

Polished, professional customer service rep offering:

• 10 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

Customer Service Representative
5/2005-Present, ABC Utility Company, Hartford, CT

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Customer Service Agent
2/2001-5/2005, DEF Insurance Company, Hartford, CT

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.

Key Accomplishments:

• Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2004. Ranking was based on accuracy, customer service, duration of calls and availability.
• Co-developed on-the-job training program that reduced training time from eight weeks to five.
• Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.

EDUCATION

4/2001-6/2001, ActionStudies Customer Service Skills Training, Hartford, CT

Completed five 4-hour modules of customer service training. Topics included how to:

• Greet transfer and hold calls
• Build rapport, listen, clarify and manage conversational flow
• Manage upset customers, conflicts and challenging situations
• Deliver outstanding service, exceed expectations and build long-term loyalty
• Work in teams and in a self-directed environment

9/1996-6/2000, XYZ High School, Hartford, CT

SKILLS

Skill Name	Skill Level	Last Used/Experience
Customer Service	Expert	Currently used/10 years
Call Center Service Operations	Expert	Currently used/10 years
Complaint Handling/Dispute Resolution	Expert	Currently used/10 years
Sales Lead Generation	Expert	Currently used/10 years
Data Entry/Records Management	Expert	Currently used/10 years
Multiline Phone Use	Expert	Currently used/10years
MS Word, Excel and Access	Intermediate	Currently used/8 years

ADDITIONAL INFORMATION

• Willing to relocate
• Willing to travel up to 25% of the time

Template 5

Your Name
[Street Address], [City, ST ZIP Code] [phone] [e-mail]
CUSTOMER SERVICE PROFESSIONAL
Profile	* More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.  * Possess solid computer skills.  * Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.  * Ability to train, motivate, and supervise customer service employees.  * A team player, acknowledged as "Total Quality Customer Service Professional."  * Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements	* Increased customer retention by 19%, from 72% to 91%.  * Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.  * Proactive planning led to notable increase in morale in all departments.  * Created customer satisfaction survey, drastically reducing potential problems.
Employment	Wide World Importers, Newport, RI	1995 - Present
	Customer Service Representative  * Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for more than 3,800 individual and corporate accounts.  * Support sales reps in opening new accounts and upgrading existing service.  * Quickly and effectively solve customer challenges.  * Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
	Michael Sean Ray, Public Speaker, Newport, RI		1990 - 1995
	Client Support  * Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals.  * Instrumental in igniting revenues from $58K in 1990 to $686K in 1995.  * Received Red Ribbon Award from National Speakers Bureau for outstanding work.  * Helped position Ray to land VP position with national seminar group.
Education	Elm Tree Junior College, Providence, RI		1990
	Associate of Arts: Communications & Public Relations
References Furnished Upon Request

Template 6

Your Name

	[Address, City, ST ZIP Code] | [Telephone] | [Email]

Summary

	Check out the quick tips below to help you get started. To replace tip text with your own, just click it and start typing.

Computer Skills

	Languages  * Need another skills, experience, or education entry? You got it. Just click in the last sample entry for the section you need and then click the plus sign that appears.
	Software  * On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click.

Experience

[Dates]	[Job Title], [Company]  * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
[Dates]	[Job Title], [Company]  * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Education

[Dates]	[Degree Earned], [School]
[Dates]	[Degree Earned], [School]

Template 7

??Your Name

[Address, City, ST ZIP Code] | [Telephone] | [Email]

Objective

 * Check out the quick tips below to help you get started. To replace tip text with your own, just click it and start typing.

Education

[Degree] | [Date Earned] | [School]

 * Major: [Click here to enter text]

 * Minor: [Click here to enter text]

 * Related coursework: [Click here to enter text]

[Degree] | [Date Earned] | [School]

 * Major: [Click here to enter text]

 * Minor: [Click here to enter text]

 * Related coursework: [Click here to enter text]

Skills & Abilities

Management

 * Need another experience or education entry? You got it. Just click in the second sample entry for either and then click the plus sign that appears.

Sales

 * On the Design tab of the ribbon, check out the Themes, Colors, and Fonts galleries to get a custom look with just a click.

 * Looking for a matching cover letter? All you had to do was ask! On the Insert tab, select Cover Page.

Communication

 * You delivered that big presentation to rave reviews. Don't be shy about it now! This is the place to show how well you work and play with others.

Leadership

 * Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You're a natural leader-tell it like it is!

Experience

[Job Title] | [Company] | [Dates From - To]

 * This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

[Job Title] | [Company] | [Dates From - To]

This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

Template 8

Your Name

Address * Phone No

CELL No * E-MAIL id

PROFILE Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Nulla nec dui magna, ac dapibus nunc.

Cum sociis natoque penatibus et magnis dis parturient montes, nascetur mus.

Suspendisse nulla nisi, eleifend sit amet tincidunt sit amet, malesuada at orci.

Phasellus porta est ac tortor iaculis gravida porttitor eros viverra.

EDUCATION Bachelor of Arts

Impressive University, Ivy League, NY 12345

Graduated 2006

SKILLS Certification 1 Fancy Software 1 Software 2

Fancy Software 2 Fancy Software 4 Software 5

EXPERIENCE Company 1

Vivamus scelerisque enim vel ante sollicitudin fermentum. Praesent pulvinar faucibus fringilla. Ut ultrices tellus a nisi ultrices vulputate.

Company 2

Vivamus lacus lorem, euismod sed aliquet nec, aliquam eu tellus. Etiam volutpat sem a leo elementum euismod. Maecenas cursus, mauris vel posuere ultrices, mauris odio eleifend enim, ac venenatis augue mi quis purus.

Internship

Vivamus scelerisque enim vel ante sollicitudin fermentum. Praesent pulvinar faucibus fringilla. Ut ultrices tellus a nisi ultrices vulputate.

1234 Main St * Anytown, State * 123456 * CELL (123) 555-5555 * E-MAIL j.smith@johnsmith.com

Template 9

Phone No Email id Website Name if any

SENIOR ACCOUNT SUPERVISOR 2006-Current, Reputable Company * Aenean ante nisi, commodo vel tincidunt quis * eleifend vel magna. Praesent imperdiet est at nibh tempor id * feugiat magna congue. Etiam vulputate condimentum venenatis. * Nullam metus elit, tincidunt vel vulputate et, condimentum JUNIOR ACCOUNT SUPERVISOR 2004-2006, Reputable Company * Aenean ante nisi, commodo vel tincidunt quis * eleifend vel magna. Praesent imperdiet est at nibh tempor id * feugiat magna congue. Etiam vulputate condimentum venenatis. * Nullam metus elit, tincidunt vel vulputate et, condimentum ACCOUNT ASSISTANT 2002-2004, Reputable Company * Aenean ante nisi, commodo vel tincidunt quis * eleifend vel magna. Praesent imperdiet est at nibh tempor id * feugiat magna congue. Etiam vulputate condimentum venenatis. * Nullam metus elit, tincidunt vel vulputate et, condimentum ACCOUNTS OF NOTE * Aenean ante nisi aenean ante nisi, commodo vel tincidunt quis * eleifend vel magna. Praesent imperdiet est at nibh tempor id eleifend vel magna. Praesent imperdiet est at nibh tempor id * feugiat magna congue eleifend vel magna. Praesent imperdiet est at nibh tempor id. * Nullam metus elit Etiam vulputate condimentum venenatis. SKILLS * Janan Account Tracker Pro * Imperdiet est at * Vulputate * Condimentum BA, ACCOUNT SUPERVISING 1998-2002, Reputable University * Aenean ante nisi, commodo vel tincidunt quis * eleifend vel magna. Praesent imperdiet est at nibh tempor id * feugiat magna congue. Etiam vulputate condimentum venenatis. * Nullam metus elit, tincidunt vel vulputate et, condimentum

Template 10

Your Name

Address

Phone: No ? Mobile: No ? E-mail: Email id

SUCH AND SUCH CERTIFIED TECHNICIAN SPECIALIST

5 Years Experience in the Industry's Most Competitive Firms

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc ac eleifend eros. Nulla nec dui magna, ac dapibus nunc. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Phasellus porta est ac tortor iaculis gravida porttitor eros viverra.

Lorem ipsum Dolor elit Nulla nec dul

Lorem ipsum Dolor elit Nulla nec dul

Experience Highlights

* Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc ac eleifend eros. Nulla nec dui magna, ac dapibus nunc. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

* Vivamus scelerisque enim vel ante sollicitudin fermentum. Praesent pulvinar faucibus fringilla. Ut ultrices tellus a nisi ultrices vulputate.

* Aenean ante nisi, commodo vel tincidunt quis, eleifend vel magna.

Work History

Your Position Title

Roosevelt, Inc. - Boston, MA, 2009-2011

Your Position Title

Roosevelt, Inc. - Boston, MA, 2009-2011

Education

Such and such certification, course 1-8

Valley Village School of Such and Such, 2010

BS, Mathematics

Florida State College, Miami Florida, 2009