| Description | : Our company:
Mahogany is a holiday home company established in December 2024. We operate under a subleasing model and currently manage 16 apartments. We are now looking to hire our second Operations Manager.
Key reponsibilities:
As an Operations Manager, you will oversee the entire guest journey: from handling booking enquiries and welcoming guests, to assisting them during their stay and managing check-outs while ensuring the property’s condition.
This is a 360° role with diverse responsibilities and strong autonomy. You will play a key part in delivering a smooth, high-quality experience for every guests.
More precisely, you will be responsible for the following:
Responding to customer inquiries on booking platforms (Airbnb, Booking.com).
Welcoming guests during check-in and ensuring a smooth arrival experience when necessary.
Conducting inventory checks during check-in and check-out to ensure property readiness.
Verifying that each property is clean, well-stocked, and prepared for new guests post-cleaning.
Coordinating with our partners including maintenance or cleaning to address any issues as they arise.
Maintaining accurate records of guests interactions and property conditions.
Assisting in the implementation of operational procedures to enhance guest satisfaction.
Technical Qualifications:
At least 3 years of experience in the hospitality or tourism industry.
Fluency in English, both written and spoken; additional language skills are a plus.
A valid driver’s license.
Proficiency in Microsoft Office, particularly Excel, will be appreciated.
Personal Attributes:
We are looking for a candidate who is:
Resourceful and proactive in problem-solving.
An effective communicator with strong presentation skills.
Detail-oriented and meticulous in their work.
Passionate about providing excellent customer service and engaging with guests.
Grounded and hands-on, with a willingness to work in the field.
Patient, organized, and able to manage multiple tasks efficiently.
Benefits:
In return for your dedication and expertise, we offer:
Comprehensive health insurance.
Visa sponsorship.
Car allowance.
Annual leave in line with UAE labor laws, and a return flight ticket to your home
country once a year
Opportunities for professional development and career advancement.
Job Type: Full-time
Pay: From AED6,000.00 per month
Experience:
Hospitality industry: 3 years (Preferred)
License/Certification:
Driving license (Required)
Application Deadline: 30/08/2025
Expected Start Date: 01/09/2025 |
