| Description | : We are seeking a reliable, detail-oriented, and guest-focused Guest Relations Executive to join our team. In this role, you will be the primary point of contact for our guests, ensuring they enjoy a smooth and memorable stay. From answering initial inquiries to coordinating check-ins and resolving issues, you will play a key role in maintaining the high standards and reputation of Edora Homes.
Key Responsibilities
Communicate with guests through WhatsApp, email, and phone before, during, and after their stay.
Send check-in instructions, property details, and respond to queries promptly.
Assist with check-in coordination, ensuring timely access and smooth arrivals.
Liaise with the cleaning and maintenance teams to ensure properties are guest-ready.
Resolve guest issues in a timely and professional manner to maintain high satisfaction.
Monitor and encourage positive guest reviews through proactive service and follow-up.
Coordinate concierge-style services, such as transfers and early check-ins, where required.
Maintain accurate communication logs and handovers within the team.
Requirements
Minimum 1–2 years of experience in hospitality, guest relations, or property management.
Strong communication skills in English (Arabic is a plus).
Confident using WhatsApp Business, Google Sheets, and property management systems.
A calm, solution-oriented approach under pressure.
Strong attention to detail and organizational skills.
Ability to work flexible hours, including evenings and weekends, as part of a rota.
Friendly, professional attitude with a passion for hospitality.
Job Types: Full-time, Permanent
Pay: From AED3,500.00 per month |
