| Description | : Silber Arrows is currently seeking a Customer Service Advisor to join our team! We are in search of individuals capable of providing the highest caliber of aftersales service to our valued customers, offering expert advice and guidance on all technical aspects related to their vehicles. You will work closely with our workshop to efficiently organize and oversee tasks, ensuring optimal utilization of workshop resources, all while upholding our unwavering commitment to delivering exceptional customer service.
Service Advisor Responsibilities:
· Responsible for prioritizing customer requirements throughout the service operation.
· Responsible for ‘front of house’ customer technical/vehicle inquiries
· To ensure every opportunity is met to achieve customer satisfaction
· Primary focus being upselling additional work and add ons
· Monitor workshop loading, ensuring continuity to maximize available resources
· Ensure adherence to company standards for quality control within the workshop – maintains a quality system
· Efficiently manages resources to deliver quality service on time
· Responsible for delivering customer vehicles on time to a high standard
· Manages the standard and quality of technical information
· Ensures that the authorization of warranty and goodwill meets the manufacturers' recommendations
· Meets with the service manager to review performance and suggest improvements
· Identifies training and development needs for self and team as part of the performance management process
· Ensures all customers are sent follow-up messages |
